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Total Connect 2.0 Online Help Guide

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Working with your Dealer / Installer to correct issues

There may be times when the quickest way to resolve a problem would be to grant permission for the Deal-

er/Installer to access you Total Connect account and check the configuration.

As a result of an issue or special configuration changes, your Dealer/Installer may contact you and ask that

you grant them permission to access your account.

Be aware that this permission limits the Dealer/Installer to a 1 hour window for each session granted. During

that session the Dealer/Installer CAN NOT view your video or passwords.

To grant permission:

1. Log into your TC2 account.

2. Open Users, and hover over the user. Click the Edit button.

3. Check the Security Professional Access box, and confirm the pop-up security message.

4. Click Save.

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Alarm.Com MyQ Bedienungsanleitung Seite 49