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Total Connect 2.0 Online Help Guide

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SYMPTOM – Camera is not triggering on motion, or triggers too often.

Cause: A detection method must be selected or modified. Either PIR or Motion must be selected. If Motion

is selected, then the camera analytics need to be adjusted. Perform the following corrective steps.

1. Log into Total Connect and open the “Video”, then for the appropriate camera select the Tool

icon.

2. Check the Event Capture

/ Notification Setting, Event Schedule, and Event Detection Areas settings.

You may have to adjust the Pre-Capture

and Post Capture length settings. Use a test subject walking

across the field to help in finding the best video capture parameters.

Ensure that either PIR or Motion is selected. DO NOT select both.

PIR detection – works by using input from the camera’s built-in PIR sensor. This is not adjustable.

Motion detection – works by analyzing frame-to-frame video differences. This is adjustable by clicking the

EVENT DETECTION AREAS button, then adjusting the Activity Threshold

for each detection area. Further

attention should be given to the detection area size. See the guidelines below for setting the video ana-

lytics.

Tool icon

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